Residents

It is our first priority to provide you with a safe, enjoyable, and pleasant living environment. If there is anything we can do to improve your stay please let us know.

Have a Maintenance Request?
Click Here for our Maintenance Request Form.

When utilizing our online Maintenance Request Form, please include your address and a time that is convenient to have the work performed.

For any after hour, weekend, or holiday emergency maintenance issues, please contact our Emergency Maintenance line at (217) 418-8525.

  • The Emergency Maintenance Number is to be used ONLY for emergency maintenance repairs that arise when the Main Office is closed.
  • Please call (217) 337-6567 during regular office hours (Monday thru Friday 8 am – 5 pm).

Examples of Emergencies vs. Non-Emergencies:

Emergencies

  • Heat Not Working
  • Major Water Leak
  • All Electricity Out (Due to general failure, not due to a storm or non-payment of electricity account; please call Ameren directly for these issues)
  • Stopped Up Toilet that cannot be plunged (In units with only 1 bathroom)
  • Locked Out (Tenant of Unit)
  • Fire
  • Broken windows or doors that will not allow complete closure of the unit.

Non-Emergencies

  • A/C Not Working
  • Slow Dripping Leak
  • 1 Outlet or Group of Outlets Out
  • 1 Stopped Up Toilet (In units with 2 bathrooms)
  • Locked Out (Family/Friend/Pet Sitter of Tenant)
  • Garbage disposal not working
  • Window coverings fell down

When calling the Emergency Maintenance Repair Line Resident must provide the following information:

  1. Building and Apartment Number
  2. Resident Name
  3. Resident Telephone Number
  4. The Problem or Type of Repair Needed

Lock Out and Lost Key: There will be a $45.00 charge for all after hour’s lockouts. The charge must be paid within 48 hours of the lockout or a late fee will be charged.

Want to Learn More About Our Resident Discount Program?
Click Here for our List of Available Discounts

We encourage all residents to utilize our Resident Discount Program to support local businesses. Using the provided Stone Ridge Square Discount Card, you can enjoy savings at local restaurants, shops, and other services to save a few bucks or receive free items. Just another perk of choosing Stone Ridge Square!

We look forward to continuing to expand our providers list. If you have any recommendations, or work for a company interested in participating, please contact the Leasing Office.

Helpful Phone Numbers
Ameren: 1-800-755-5000
Comcast: 1-800-391-3000
Emergency Maintenance: 217-418-8525

If you have an emergency regarding unrelated apartment issues, please contact the Urbana Police Department at 217-384-2320 or dial 911.

Problems with the Washers or Dryers?
Submit the request on Coinmach’s website or call them at 877-264-6622. Be sure to make note of the machine ID number before contacting them!
Interested in Enrolling in Automatic Rent Withdrawal?
Click Here for the ACH Authorization Form.

If you are interested in our free and convenient ACH payment option, please complete the above form. Once complete, attach a voided check and return both to the Leasing office.

Rent will automatically be withdrawn from your provided account on the 1st of each month, or first business day after a weekend or holiday. This is a great option to help avoid late fees!

Need a New Copy of the Move-In / Move-Out Apartment Condition Report?
Click Here for a New Copy.

This form can be completed at your move-in to report the condition of your apartment. Our Leasing Staff will refer to this report to make any necessary corrections and to make sure you are satisfied with your apartment.

Want to Know the Cost of Replacing Something in Your Apartment?
Click Here for Our Pricing List.

Do you need a new set of mini-blinds or a replacement key? Check out this list of pricing* for items needing to be repaired or replaced.

*Prices are subject to change.

Have Another Question?
Friendly Reminders

Terminix Schedule

Frequently Asked Questions

If your question is not in our FAQ, please contact the Leasing Office at 217-337-6567.